Waiters/Waitress

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Date Posted At Oct 10, 2023

Description and Requirement

Job Description

  • Identify guest needs and expectation correctly, including those with special needs, and provide appropriate products, service and information.
  • Meet all reasonable needs and requests of guests within acceptable time frame.
  • Identify and take all opportunities to enhance the quality of service.
  • Recognize guest dissatisfaction promptly and take action to resolve the situation according to individual level of responsibilities and company policy and procedure.
  • Offer assistance to colleagues when required, to ensure designed work goal are met.
  • Build trust, support and respect towards colleagues in day to day work activities.
  • Conduct communication with customer and colleagues in a polite, professional and friendly manner.
  • Practice and maintain high standard of personal presentation according to company grooming and presentation standards.
  • Utilizing opening checklist and as instructed through briefing.
  • Provide a link between a link kitchen/bar and service areas, maintaining an open line of communication with production colleagues
  • Serve and clear food and drink within required timeframes.
  • Maintain the good knowledge of menu to answer question the guests may have.
  • Has working knowledge of the outlet room layout, table numbers, stations and colleague working during each shift.
  • Complete cleaning, opening and closing checklist when instructed by senior colleague
  • Generate maximum sales and profit by providing excellent value and service and utilizing suggestive and up selling techniques.
  • Report any possible theft or misuse of property immediately to the management.

Job Requirements

Minimum 1 year in five star hotel

Customer service, English Language

Preferably F&B service training

Minimum matriculation standard

Ability to work well with others

Ability to multi-task

Adaptable and has the right attitude

Ability to work under pressure

Good communication skills

Friendly and has the positive vibes

 

Benefits

Service Money Entitle
Duty Meal 
Uniform provide
Experience Length
2 years
Work Level
Graduate trainee
Employment Type
Full Time
Qualification
Certificate
Salary
Locked
Sedona Hotels
View profile
Industry
Hospitality & Hotel
Company size
Founded in
Location
Yangon, Yangon, Myanmar

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