Waiters/Waitress

Description and Requirement

Job Description

• Identify guest needs and expectation correctly, including those with special needs, and provide appropriate products, service and information.
• Meet all reasonable needs and requests of guests within acceptable time frame.
• Identify and take all opportunities to enhance the quality of service.
• Recognize guest dissatisfaction promptly and take action to resolve the situation according to individual level of responsibilities and company policy and procedure.
• Offer assistance to colleagues when required, to ensure designed work goal are met.
• Build trust, support and respect towards colleagues in day to day work activities.
• Conduct communication with customer and colleagues in a polite, professional and friendly manner.
• Practice and maintain high standard of personal presentation according to company grooming and presentation standards.
• Utilizing opening checklist and as instructed through briefing.
• Provide a link between a link kitchen/bar and service areas, maintaining an open line of communication with production colleagues
• Serve and clear food and drink within required timeframes.
• Maintain the good knowledge of menu to answer question the guests may have.
• Has working knowledge of the outlet room layout, table numbers, stations and colleague working during each shift.
• Complete cleaning, opening and closing checklist when instructed by senior colleague
• Generate maximum sales and profit by providing excellent value and service and utilizing suggestive and up selling techniques.
• Report any possible theft or misuse of property immediately to the management.

Requirements