Supports the Branch Incharge and second branch in charge in the effective execution of the branch’s business plans to deepen account adoption and reach more customers at lower cost, in line with the overall bank’s strategy of driving nation-wide financial inclusion
Provides routine services to branch customers through the effective execution of transactions that include cash deposits and withdrawals, cheque transfers, deposits and withdrawals, account opening and closing activities, remittance and money transfers, currency exchange, and other related activities and services (such as (not limited) Western Union, Mobile/ i Banking, card products, Payroll/Quick pay, bank guarantee, CBM net, Remit2U, e-statement, balance certificate, locker, et..), in order to drive customer satisfaction and productivity
Responds to all customer queries and questions, assists in resolving complaints and escalates to the supervisor as required, and informs the customers about the bank’s available products and services
Receives mortgage, loan, or public utility bill payments, and verifies payment dates and amounts due
Identifies opportunities for cross-sales and generates leads from customer transactions to maximise sales
Provides specialized banking services such as issuing new cheque books, locker account usage activities and iBanking assistance, to ensure that all customer needs are satisfactorily fulfilled
Balances the cash drawer by proving cash transactions, counting and packaging currency and coins, and maintaining supply of cash and currency
Ensures compliance with all internal controls and established policies and procedures in order to guarantee transparency in every transaction
Maintains accurate and up-to-date knowledge of all relevant Banking products in order to address the customers’ needs and queries
Supports the Head Teller, Deputy Branch Manager, and Branch Manager in all customer service related activities and in managing the branch in order to provide the highest quality of service to all customers and drive customer satisfaction
Ensures the satisfactory completion of assigned trainings to achieve a high- level of proficiency in undertaking the key responsibilities of the job
Myanmar