Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality;
To work closely with other departments to implement strategic ideas and service improvement campaigns within the branches
Collect and organize large sets of data from various sources, ensuring accuracy and completeness.
Cleanse, transform, and validate data to prepare it for analysis.
Perform quantitative and qualitative analysis to identify trends, patterns, and correlations.
Collaborate with cross-functional teams to define data requirements and deliver actionable insights.
Identify opportunities to enhance customer service processes, products, or policies through data analysis.
Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
Provide recommendations for operational improvements and efficiency based on data-driven insights.
Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders.
Prepare the comparison reports every quarter to monitor the service improvement
Myanmar