Sales Manager

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Date Posted At Oct 10, 2023

Description and Requirement

Job Description

Understanding Markets & Maximizing Revenue

  • Identifies all new hotel sales business to achieve personal and property revenue goals.
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Monitors same day selling procedures to maximize room revenue and control property occupancy.
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

 Conducting Daily Sales Activities

  • Responds to all incoming hotel sales opportunities for the property.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Uses sales resources and administrative/support staff effectively.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Providing Exceptional Customer Service

  • Supports SHY’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Services our customers in order to grow share of the account.
  • Executes and supports SHY’s Customer Service Standards and property’s Brand Standards.
  • Provides excellent customer service consistent with the daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
  • Executes and supports SHY’s Customer Service Standards and property’s Brand Standards.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Sedona Hotel Yangon.

 

Building Successful Relationships

  • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Provides accurate, complete and effective turnover to Event Management.
  • Responsible for proactively soliciting and managing all hotel sales related opportunities.
  • Manages all hotel sales opportunities and actively up-sells each business opportunity to maximize revenue opportunity. 
  • Achieves personal and team related revenue goals. 
  • Ensures business is turned over properly and in a timely fashion for proper service delivery. 
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. 
  • Provide service to our customers in order to grow share of the account on behalf of Sedona Hotel Yangon, across the enterprise.

 


 

Benefits

Service Money Entitle
Duty Meal Provide
Uniform Provide
Experience Length
5 years
Work Level
Management level
Employment Type
Full Time
Qualification
Diploma
Salary
Locked
Sedona Hotels
View profile
Industry
Hospitality & Hotel
Company size
Founded in
Location
Yangon, Yangon, Myanmar

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