Project Coordinator (Customer Service)

Description and Requirement

• Assist the Project Manager in defining project scope, developing, maintaining, and tracking project plans and timelines to ensure timely delivery.
• Coordinate with project team members and stakeholders to facilitate seamless project execution and alignment with requirements.
• Monitor the project status, timelines, proactively identify delays, and communicate updates to stakeholders.
• Monitor project progress, identify risks and issues, and escalate them as needed.
• Prepare and maintain project documentation, including status reports, meeting minutes, and deliverables.
• Support the Project Manager in ensuring adherence to quality standards and best practices.
• Contribute to refining project management processes for greater efficiency.
• Ensure projects comply with relevant regulations, standards, and organizational policies.
• Provide high-level administrative assistance, including scheduling meetings, managing calendars, and handling correspondence.
• Oversee day-to-day project activities, ensuring deadlines are met and deliverables are on track.
• Provide regular project updates and performance reports to the Project Manager.

Requirements

• A Bachelor's degree in Business Administration, Project Management, Finance, or a related field is required.
• Minimum 3 years of experience in project-related work.
• Familiarity with customer service operations and foundational knowledge of project management principles.
• Strong communication, organizational, and time-management skills.
• Strong problem-solving and critical-thinking skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Proven ability to manage multiple projects under pressure while project deadlines.
• Ability to work both independently and as part of a team.