Product Specialist

Description and Requirement

  • Investigate system issues reported by customers, utilizing problem-solving skills and product knowledge to provide effective solutions.
  • Develop a comprehensive understanding of the company's products, features, and functionalities to assist customers effectively and address their needs.
  • Contribute to the creation and maintenance of support documentation, including FAQs and troubleshooting guides, to assist customers and team members.
  • Handle escalated customer issues with urgency and professionalism, collaborating with cross-functional teams to resolve complex problems and ensure customer satisfaction.
  • Collect customer feedback, insights, and suggestions to identify areas for product enhancement and communicate them to the product development team.
  • Work closely with Senior team, product team and other departments to communicate customer needs, share insights, and drive product improvements.
  • Availability to work outside of standard work hours when needed

Benefits

  • Ferry provided
  • Health insurance
  • Uniforms and equipment

Requirements

  • Degree in Finance, Accounting, Statistics, Marketing or related field
  • 3+ years of working experience in banking industry
  • Strong verbal and written communication skills
  • Self-motivated with strong analytical skills and a deep understanding of market dynamics.
  • Highly organized and detail oriented, with the ability to work on multiple projects/tasks at one time meet established deadlines

Experience Length
3 years
Work Level
Mid Level
Employment Type
Full Time
Qualification
Bachelor Degree
Salary
Locked
KBZ Bank
View profile
Industry
Banking, Micro-finance & Insurance
Company size
5000+
Founded in
1994
Location
Pabedan Township, Yangon, Myanmar

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