IT Support Intern (Head Office) 2 Posts

Description and Requirement

• Providing daily IT Infrastructure/Operations support covering systems software, networks,
servers, and end-user terminals through IT Helpdesk, Remote and Onsite Support
• Serve as the first point of contact for customers seeking technical assistance over the phone or
email.
• Determine the best solution based on the issue and details provided by customers.
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Identify and suggest possible improvements in procedures.
• Report to duties and responsibilities assigned by the Engineer, Sr Engineer (or) Unit Leader

Requirements

• Excellent verbal and written communication skills.
• Hands-on experience with diagnosing and resolving basic technical issues.
• Customer-oriented and patient
• Basic knowledge of Network and system terms.
• Must be willing to learn new technology.