GSA- Reception

Description and Requirement

Job Description & RESPONSIBILITIES

• Giving the detail information for inquiry any questions from guests, especially about hotel and facilities. Prepare check-in procedure such as room’s keys Card, welcome drink card etc and keep the best services to all guests, keep and monitor guest accounts, Prepare for check out smoothly, so as to establish the Hotel Sedona Yangon as the most preferred and visible 5 stars hotel in Yangon.
• Provide an outstanding guest experience in registration and farewell
• Maintain guest records and book reservations
• Complete posting transaction and cashier responsibilities
• Contact necessary staff to solve problems when challenges arise, ensuring guest comfort

• Provide all guest of the hotel with a high level of friendly , courteous, personalized and efficient service
• Beware of any VIPs , Long stay Guest and repeated guests staying in the hotel
• Preparation for group check-in & departures
• Handle early breakfast request/back to back room situation with housekeeping
• Protect the privacy and security of guests and coworkers.
• Help promote and sell the hotel’s facilities at every opportunity when rooming the guests
• Actively listen to and consider the concerns of internal/external guests, responding  appropriately and effectively.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• There may be addition tasks and responsibilities that may arise from time to time depending on the demand of the business and operational needs
• Minimum 2 years work experience as Front Office Associate in a hotel
• A high level of competence in using MS Office (Word and Excel)
• Knowledge of Opera System is required
• Hospitality Certificate is preferable
• Polite manner always
• Efficient & good follower
• Able to deal with challengeable guests
• Self-motivated & flexibility person
• Have polished communication skills
• A positive attitude and excellent communication skills
• Proficiency in English

Requirements