DUTY MANAGER

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Date Posted At Oct 10, 2023

Description and Requirement

Job Description

  • The Duty Manager’s role is to accommodate and satisfy the requirements of the hotel’s guests.
  • To co-ordinate the resources available to ensure the hotels capacities and its standards of service are maintained at a high level as to establish Hotel Sedona Yangon as the most preferred and visible 5 stars hotel.
  • Inspect all rooms reserved for VIPS prior to their arrival
  • Greet VIPs upon arrival , escort them to their rooms and extend explanation on room facilities as well as the Hotel’s services and Facilities
  • Handle all guest complaints tactfully and in person and follow up ensuring every complaint is taken care of.
  • To accurately represent the hotel’s policy and procedures at all times
  • Determine daily room requirements , allotment , assignment of rooms to ensure special requests are met
  • Up-selling all hotel facilities
  • Conduct daily briefing
  • Conduct the department introduction training, system & P&Ps to new joining colleagues
  • Keep a close vigil of all lobby areas to maintain a clean and well organize Hotel.
  • Record all unusual incidents or complaints in the logbook for information and reference of the management
  • Advise management of a most ‘ serious ‘ complaint or problem immediately
  • Assist Security Department to investigate safety and security of the Hotel and guest property, guests, and staff.
  • Perform night round with security to ensure of non undesirable characters loitering within the hotel premises.
  • Major involve in case of fire alarm or emergency situation in  order to control and direct both staff and guests.
Job Requirements
  • Minimum 3 years as Supervisory and above
  • A high level of competence in using MS Office (Word and Excel)
  • Knowledge of Opera System is required
  • Hospitality Certificate is preferable
  • Bachelor Degree
  • Must possess a professional presentation
  • Highly responsible & reliable
  • Adaptable and has the right attitude and work well with team respectfully
  • Good knowledge of Health and Safety and security procedures
  •  Calm, efficient and the ability to work well under pressure

Benefits

  • Service Money Entitle
  • Duty Provide
  • Uniform Provide
Experience Length
3 years
Work Level
Management level
Employment Type
Full Time
Qualification
Degree
Salary
Locked
Sedona Hotels
View profile
Industry
Hospitality & Hotel
Company size
Founded in
Location
Yangon, Yangon, Myanmar

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