Director Of Sales

Description and Requirement

Duties and Responsibilities 

Reporting to Director of Sales and Marketing

• Director of Sales you are responsible to assist in leading and supervising the sales team, oversee the day to day sales activities, implement action plans and accomplish goals and set targets, whereby your role will include key responsibilities such as:
• Works with Sales Managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Develops implements and sustains aggressive solicitation program focused on increasing business
• Maximizing Revenue -Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal   booking goals).
• Recommends booking goals for sales team members.
• Managing Sales Activities and Analyzing & Reporting on Sales and Financial Data- Generate and maintain major accounts and assign segment through various sales activities (face to face sales calls, telephone calls,entertainment, sight inspections, etc.)
• Ensure thorough and complete coverage of sales team for a comprehensive client servicing, achieving targets and maximum productivity set up all sales objectives, action plans and team’s targets
• Ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities of sales team
• Review direct competition and ensure complete awareness by all sales team of competitor’s activities at all times
• Consolidate month end sales report applicable information
• Actively participate in achieving hotel’s budgets especially rooms’ budget
• Be actively involved in the preparation of the marketing plan as requested by Superiors
• Actively participate in achieving hotel’s budgets especially rooms’ budget
• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
• Empowers associates to provide excellent customer service.
• Observes service behaviors of associates and provides feedback to individuals and/or managers.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Ensures that a customer recognition program is in effect throughout Sales.
• Executes and supports Sedona Hotels’ Customer Service Standards and property’s Brand Standards.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Sedona Hotel.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
• Develops and manages relationships with key stakeholders, both internal and external.
• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, OTA sales) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Guest Service Managers and customers.

Requirements