Customer Service Manager

Description and Requirement

Job Description

• Handling escalated customer inquiries or complaints.
• Ensuring that customer inquiries are addressed promptly and effectively.
• Building and maintaining strong relationships with key customers or clients.
• Checking, controlling, arranging for flow of ordering, using, updating for sampling and any customer requirements.
• Developing and implementing customer service policies and procedures.
• Collecting and analyzing customer feedback and corporate with related department for developing products, process, factory environment, etc…

• At least 3 years experience in related field.
• Proficient in negotiation and presentation skills.
• Strong analytical and problem solving skills.

Requirements