Customer Service Executive

by Logistics in Yangon, Yangon, Myanmar
Customer Service & Support
Jan 27, 2023


  • Build relationships with the customers and understand their business drivers, which should be leveraged to continuously improve cooperation and processes to the mutual benefit of the customer and KM Terminal & Logistics Ltd.
  • Be fully responsible for customer satisfaction by understanding jobs (about rail, dry ports, and warehousing) and customers’ natures.
  • Proactively take as the Customer Services Supervisor or Commercial Manager, you will be responsible for: 1) collecting rail orders weekly from existing customers in order to fill the rail wagons; and 2) calculating for warehouse storage charges at month end.
  • Able to update Daily/Weekly activity report in Google Drive.
  • Able to coordinate phone calls and queries from both internal & external customers, suppliers.
  • Able to use the system for job activities about rail, dry port, and warehousing services.
  • Responsive to day-to-day customer inquiries from Sales and Marketing and coordinate with
  • operations and fleet team to solve all challenges via incoming call and/or email.
  • Maintain good relationships and network connections among customers, suppliers (external or internal), and
  • organization) and other related parties
  • Handle the customs clearance process with vendors and prepare the press release for customs clearance.
  • Maintain an orderly workflow according to the priorities set by the CS Supervisor or Commercial Manager.
  • Monitor and coordinate both Warehouse and Dry Port / Fleet team for job process in action.
  • Cooperate with finance and account to monitor the AR invoice, follow up for payment, and support the monthly accrued report to the HOD.

  • At least Bachelor’s degree
  • At least 1-2 years of experience in Customer Service-related field
  • Must be able to read, write and speak English very good level.
  • Good knowledge & experience in Microsoft Office.
  • Good Communication skill, having service-minded
  • Be able to work under pressure and handling multi-tasks in very Dynamic Environment


Skills Required

  • Logistics, customer service
  • Communication Skills
Date Posted
Jan 27, 2023
2 years
Yangon, Yangon, Myanmar
Job Type
Full Time
Career Level
Senior level
View profile
Shipping & Logistics
Company size
Founded in
No. 137, Corner of Upper Pansodan Road and Upper Mandalay Road, Kandawgyi Yeik Mon Housing, Mingalar Taung Nyunt Township

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