Customer Service Executive

Overview

• Build relationships with the customers and understand their business drivers, which should be leveraged to continuously improve cooperation and processes to the mutual benefit of the customer and KM Terminal & Logistics Ltd.
• Be fully responsible for customer satisfaction by understanding jobs (about rail, dry ports, and warehousing) and customers’ natures.
• Proactively take as the Customer Services Supervisor or Commercial Manager, you will be responsible for: 1) collecting rail orders weekly from existing customers in order to fill the rail wagons; and 2) calculating for warehouse storage charges at month end.
• Able to update Daily/Weekly activity report in Google Drive.
• Able to coordinate phone calls and queries from both internal & external customers, suppliers.
• Able to use the system for job activities about rail, dry port, and warehousing services.
• Responsive to day-to-day customer inquiries from Sales and Marketing and coordinate with
• operations and fleet team to solve all challenges via incoming call and/or email.
• Maintain good relationships and network connections among customers, suppliers (external or internal), and
• organization) and other related parties
• Handle the customs clearance process with vendors and prepare the press release for customs clearance.
• Maintain an orderly workflow according to the priorities set by the CS Supervisor or Commercial Manager.
• Monitor and coordinate both Warehouse and Dry Port / Fleet team for job process in action.
• Cooperate with finance and account to monitor the AR invoice, follow up for payment, and support the monthly accrued report to the HOD.

• At least Bachelor’s degree
• At least 1-2 years of experience in Customer Service-related field
• Must be able to read, write and speak English very good level.
• Good knowledge & experience in Microsoft Office.
• Good Communication skill, having service-minded
• Be able to work under pressure and handling multi-tasks in very Dynamic Environment

Benefits

Skills Required

• Logistics, customer service
• Communication Skills