Customer Service Executive
by Logistics
in Yangon, Yangon, Myanmar
Customer Service & Support
Jan 27, 2023
Overview
- Build relationships with the customers and understand their business drivers, which should be leveraged to continuously improve cooperation and processes to the mutual benefit of the customer and KM Terminal & Logistics Ltd.
- Be fully responsible for customer satisfaction by understanding jobs (about rail, dry ports, and warehousing) and customers’ natures.
- Proactively take as the Customer Services Supervisor or Commercial Manager, you will be responsible for: 1) collecting rail orders weekly from existing customers in order to fill the rail wagons; and 2) calculating for warehouse storage charges at month end.
- Able to update Daily/Weekly activity report in Google Drive.
- Able to coordinate phone calls and queries from both internal & external customers, suppliers.
- Able to use the system for job activities about rail, dry port, and warehousing services.
- Responsive to day-to-day customer inquiries from Sales and Marketing and coordinate with
- operations and fleet team to solve all challenges via incoming call and/or email.
- Maintain good relationships and network connections among customers, suppliers (external or internal), and
- organization) and other related parties
- Handle the customs clearance process with vendors and prepare the press release for customs clearance.
- Maintain an orderly workflow according to the priorities set by the CS Supervisor or Commercial Manager.
- Monitor and coordinate both Warehouse and Dry Port / Fleet team for job process in action.
- Cooperate with finance and account to monitor the AR invoice, follow up for payment, and support the monthly accrued report to the HOD.
Requirements:
- At least Bachelor’s degree
- At least 1-2 years of experience in Customer Service-related field
- Must be able to read, write and speak English very good level.
- Good knowledge & experience in Microsoft Office.
- Good Communication skill, having service-minded
- Be able to work under pressure and handling multi-tasks in very Dynamic Environment
Benefits
Skills Required
- Logistics, customer service
- Communication Skills
Date Posted
Jan 27, 2023
Experience
2 years
Location
Yangon, Yangon, Myanmar
Job Type
Full Time
Career Level
Senior level
Positions
2
Degree
Bachelor
Expat/Repat
Anyone
Logistics
View profile
Industry
Shipping & Logistics
Company size
51-100
Founded in
1981
Location
No. 137, Corner of Upper Pansodan Road and Upper Mandalay Road, Kandawgyi Yeik Mon Housing, Mingalar Taung Nyunt Township
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