Build relationships with the customers and understand their business drivers, which should be leveraged to continuously improve cooperation and processes to the mutual benefit of the customer and KM Terminal & Logistics Ltd.
Be fully responsible for customer satisfaction by understanding jobs (about rail, dry ports, and warehousing) and customers’ natures.
Proactively take as the Customer Services Supervisor or Commercial Manager, you will be responsible for: 1) collecting rail orders weekly from existing customers in order to fill the rail wagons; and 2) calculating for warehouse storage charges at month end.
Able to update Daily/Weekly activity report in Google Drive.
Able to coordinate phone calls and queries from both internal & external customers, suppliers.
Able to use the system for job activities about rail, dry port, and warehousing services.
Responsive to day-to-day customer inquiries from Sales and Marketing and coordinate with
operations and fleet team to solve all challenges via incoming call and/or email.
Maintain good relationships and network connections among customers, suppliers (external or internal), and
organization) and other related parties
Handle the customs clearance process with vendors and prepare the press release for customs clearance.
Maintain an orderly workflow according to the priorities set by the CS Supervisor or Commercial Manager.
Monitor and coordinate both Warehouse and Dry Port / Fleet team for job process in action.
Cooperate with finance and account to monitor the AR invoice, follow up for payment, and support the monthly accrued report to the HOD.
Requirements:
At least Bachelor’s degree
At least 1-2 years of experience in Customer Service-related field
Must be able to read, write and speak English very good level.
Good knowledge & experience in Microsoft Office.
Good Communication skill, having service-minded
Be able to work under pressure and handling multi-tasks in very Dynamic Environment
Myanmar