Communication Executive (Social Media)

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Date Posted At May 04, 2023

Description and Requirement

  • To perform Community management including replying the comments, messages and solve the complaints from customers, especially on Facebook
  • Service quality on Live Chat, Comments, Wall Post, Viber and Email to customers’ queries, request and complaints and politeness to have customer satisfaction
  • Handling incoming queries on phone and office walk-ins
  • Serves visitors and clients by greeting, welcoming, friendly and directing them appropriately
  • Patiently answer customer questions and daily incoming/outgoing phone calls with a positive, helpful attitude
  • To address customer comment /feedbacks regarding service-related matters on customer satisfaction survey and to take agent coaching sessions.
  • Coordinating with Graphic Designers and other team members, Scheduling social media posts,
  • Be responsible for any additional tasks assigned by your immediate superior

    Job Requirement

    • At least a Bachelor’s degree, Diploma in Marketing/Digital Marketing
    • At least one year of experience in the digital marketing field with extensive knowledge of Social Media Platforms
    • Can work shift plan schedules
    • Good Personality, communication, and customer service skills
    • Fun, creative, teamwork and a good attitude
    • Proficiency in Good Burmese and English writing/typing skills
    • Good at written communication skills and overcoming customers’ complaints
    • Moderate skill in Microsoft Office, Google applications, and Internet browsers


  • <p>Location: Kamayut Township
  • Yangon</p> <p>Days:  Based on Shift Plan schedules</p> <p>Time: Based on Shift Plan schedules</p> <p>Salary – Up to 300
  • 000 MMK</p>


Experience Length
1 year
Work Level
Mid level
Employment Type
Full Time
Acumen International College
View profile
Education & Training
Company size
Founded in
, Yangon, Myanmar

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