Loading...

Communication Executive (Social Media)

by Acumen International College in , Yangon, Myanmar
Community & Social Services
May 04, 2023

Overview

  • To perform Community management including replying the comments, messages and solve the complaints from customers, especially on Facebook
  • Service quality on Live Chat, Comments, Wall Post, Viber and Email to customers’ queries, request and complaints and politeness to have customer satisfaction
  • Handling incoming queries on phone and office walk-ins
  • Serves visitors and clients by greeting, welcoming, friendly and directing them appropriately
  • Patiently answer customer questions and daily incoming/outgoing phone calls with a positive, helpful attitude
  • To address customer comment /feedbacks regarding service-related matters on customer satisfaction survey and to take agent coaching sessions.
  • Coordinating with Graphic Designers and other team members, Scheduling social media posts,
  • Be responsible for any additional tasks assigned by your immediate superior

    Job Requirement

    • At least a Bachelor’s degree, Diploma in Marketing/Digital Marketing
    • At least one year of experience in the digital marketing field with extensive knowledge of Social Media Platforms
    • Can work shift plan schedules
    • Good Personality, communication, and customer service skills
    • Fun, creative, teamwork and a good attitude
    • Proficiency in Good Burmese and English writing/typing skills
    • Good at written communication skills and overcoming customers’ complaints
    • Moderate skill in Microsoft Office, Google applications, and Internet browsers


Benefits

    Location: Kamayut Township, Yangon

    Days:  Based on Shift Plan schedules

    Time: Based on Shift Plan schedules

    Salary – Up to 300,000 MMK


Skills Required

  • communication with all levels
  • customer services
  • Communication Skills
Date Posted
May 04, 2023
Experience
1 year
Location
Yangon, Yangon, Myanmar
Job Type
Full Time
Job Shift
Rotating
Career Level
Mid level
Positions
1
Degree
Bachelor
Expat/Repat
Anyone
Acumen International College
View profile
Industry
Education & Training
Company size
11-50
Founded in
2019
Location
No-602-603, 6th Floor, Times Mall, Times City, Kamayut Township, Yangon, Myanmar.

Related Jobs

Other similar jobs that might interest you