Communication Executive (Social Media)

Overview

• To perform Community management including replying the comments, messages and solve the complaints from customers, especially on Facebook
• Service quality on Live Chat, Comments, Wall Post, Viber and Email to customers’ queries, request and complaints and politeness to have customer satisfaction
• Handling incoming queries on phone and office walk-ins
• Serves visitors and clients by greeting, welcoming, friendly and directing them appropriately
• Patiently answer customer questions and daily incoming/outgoing phone calls with a positive, helpful attitude
• To address customer comment /feedbacks regarding service-related matters on customer satisfaction survey and to take agent coaching sessions.
• Coordinating with Graphic Designers and other team members, Scheduling social media posts,
• Be responsible for any additional tasks assigned by your immediate superior

  Job Requirement

  • At least a Bachelor’s degree, Diploma in Marketing/Digital Marketing
  • At least one year of experience in the digital marketing field with extensive knowledge of Social Media Platforms
  • Can work shift plan schedules
  • Good Personality, communication, and customer service skills
  • Fun, creative, teamwork and a good attitude
  • Proficiency in Good Burmese and English writing/typing skills
  • Good at written communication skills and overcoming customers’ complaints
  • Moderate skill in Microsoft Office, Google applications, and Internet browsers

Benefits

Location: Kamayut Township, Yangon

Days:  Based on Shift Plan schedules

Time: Based on Shift Plan schedules

Salary – Up to 300,000 MMK

Skills Required

• communication with all levels
• customer services
• Communication Skills