Communication Executive (Social Media)
by Acumen International College
in , Yangon, Myanmar
Community & Social Services
May 04, 2023
Overview
- To perform Community management including replying the comments, messages and solve the complaints from customers, especially on Facebook
- Service quality on Live Chat, Comments, Wall Post, Viber and Email to customers’ queries, request and complaints and politeness to have customer satisfaction
- Handling incoming queries on phone and office walk-ins
- Serves visitors and clients by greeting, welcoming, friendly and directing them appropriately
- Patiently answer customer questions and daily incoming/outgoing phone calls with a positive, helpful attitude
- To address customer comment /feedbacks regarding service-related matters on customer satisfaction survey and to take agent coaching sessions.
- Coordinating with Graphic Designers and other team members, Scheduling social media posts,
- Be responsible for any additional tasks assigned by your immediate superior
Job Requirement
- At least a Bachelor’s degree, Diploma in Marketing/Digital Marketing
- At least one year of experience in the digital marketing field with extensive knowledge of Social Media Platforms
- Can work shift plan schedules
- Good Personality, communication, and customer service skills
- Fun, creative, teamwork and a good attitude
- Proficiency in Good Burmese and English writing/typing skills
- Good at written communication skills and overcoming customers’ complaints
- Moderate skill in Microsoft Office, Google applications, and Internet browsers
Benefits
Location: Kamayut Township, Yangon
Days: Based on Shift Plan schedules
Time: Based on Shift Plan schedules
Salary – Up to 300,000 MMK
Skills Required
- communication with all levels
- customer services
- Communication Skills
Date Posted
May 04, 2023
Experience
1 year
Location
Yangon, Yangon, Myanmar
Job Type
Full Time
Job Shift
Rotating
Career Level
Mid level
Positions
1
Degree
Bachelor
Expat/Repat
Anyone

Acumen International College
View profile
Industry
Education & Training
Company size
11-50
Founded in
2019
Location
No-602-603, 6th Floor, Times Mall, Times City, Kamayut Township, Yangon, Myanmar.
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