To perform Community management including replying the comments, messages and solve the complaints from customers, especially on Facebook
Service quality on Live Chat, Comments, Wall Post, Viber and Email to customers’ queries, request and complaints and politeness to have customer satisfaction
Handling incoming queries on phone and office walk-ins
Serves visitors and clients by greeting, welcoming, friendly and directing them appropriately
Patiently answer customer questions and daily incoming/outgoing phone calls with a positive, helpful attitude
To address customer comment /feedbacks regarding service-related matters on customer satisfaction survey and to take agent coaching sessions.
Coordinating with Graphic Designers and other team members, Scheduling social media posts,
Be responsible for any additional tasks assigned by your immediate superior
Job Requirement
At least a Bachelor’s degree, Diploma in Marketing/Digital Marketing
At least one year of experience in the digital marketing field with extensive knowledge of Social Media Platforms
Can work shift plan schedules
Good Personality, communication, and customer service skills
Fun, creative, teamwork and a good attitude
Proficiency in Good Burmese and English writing/typing skills
Good at written communication skills and overcoming customers’ complaints
Moderate skill in Microsoft Office, Google applications, and Internet browsers
Benefits
<p>Location: Kamayut Township
Yangon</p>
<p>Days: Based on Shift Plan schedules</p>
<p>Time: Based on Shift Plan schedules</p>
<p>Salary – Up to 300
Myanmar