Brand Manager

Description and Requirement

• Oversee and manage daily center operations to ensure efficiency and alignment with brand objectives

• Handle and resolve customer complaints in a professional and timely manner, ensuring high customer satisfaction

• Monitor and track KPIs across operational and customer service areas, identifying areas for improvement

• Develop and implement strategies to enhance service quality and operational standards

• Coordinate with internal teams to streamline processes and ensure consistent customer experience across all touchpoints

• Supervise frontline staff to ensure adherence to brand guidelines and service excellence

• Prepare and present operational reports and performance analyses to management

• Lead initiatives that promote customer loyalty, retention, and overall brand reputation

Requirements

• Bachelor’s degree in Business, Operations Management, Marketing, or a related field

• Minimum 5 years of experience in handling customer complaints, KPI management, and center operations

• Strong leadership, problem-solving, and organizational skills

• Excellent communication skills in both Burmese and English

• Proficient in Microsoft Office Suite and operations management tools/software

• Ability to manage cross-functional teams and multitask in a fast-paced environment

• Experience in retail, service centers, or related industries is a plus