Job Detail



MyJobs Myanmar

Back Office Site Manager

Yangon, Yangon, Myanmar

MyJobs Myanmar

Job Description

Primary Job Responsibilities:

  • Manage the daily activities at the Back Office Site: arranging resources for shifts, ensuring resources are allocated to their tasks accordingly, ensuring each shift is properly staffed: shift managers, supervisors, validators
  • Be on site, ensure Back Office work is executed according to guidelines and act as a Subject Matter Expert for Back Office activities
  • Responsible for QAT's (Quality Assurance Technicians) training to ensure staff is fully trained for the required tasks and activities.
  • Manage the training team: ensure preparation of relevant training materials, ensure training is executed according to requirements
  • Manage the data team: ensure data activities are executed to ensure customer environments are ready on schedule and on an ongoing basis
  • Ensure ongoing performance measurements and corrective action is taken according to agreed performance procedure
  • Responsible for other site deliverables and ensure they are executed on time: reports, support for other Trax offices and other activities if required
  • Manage the communication channels with Trax Offices/other back offices and representatives including data specialists and project managers
  • Arrange training sessions for relevant projects and ensure resources are training in adherence to the tasks they are required to execute
  • Ensure site infrastructure – internet, power, transportation– is in order. If not, report to Head of Global Office Operations and take necessary steps to recover faults
  • Being the daily point of contact for employee HR issues
  • Being the daily point of contact for the back office administration

Key Attributes

  • A “can do” attitude and willingness to go the extra mile when required
  • Ability to cope under pressure
  • Excellent English verbal and written communication skills,
  • Excellent interpersonal skills, time management, problem solving and multi-tasking abilities

Experience required

  • Experience managing cross-functional team of direct reports
  • Experience in back office activities  - A+

Benefits

Career level

    Mid level

Functional Area

    Business Systems Analyst

Skills Required

Company Overview

Company Name :

MyJobs Myanmar

Company Info :

Yangon, Yangon, Myanmar

7 Current Jobs Openings

MyJobs Myanmar has been the pioneer of recruitment services in Myanmar since 2012 and is the number one recruitment platform in Myanmar. MyJobs Myanmar offers Online Recruitment, Recruitment Agency, Executive Search, Job Fair, Employer Branding, and... Read More

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