Aftersales Service Manager

Description and Requirement

Duties and Responsibilities:

• Ensure efficient aftersales administration by enforcing policies and standards.
• Help recruit and manage new Sales department employees.
• Collaborate with sub-departmental managers to address issues promptly.
• Maintain excellent customer service and high standards in the aftersales team.
• Strategically grow the customer base and identify growth opportunities.
• Meet service targets, including customer satisfaction and turnaround time.
• Secure customers and opportunities for strong revenue.
• Allocate technicians' work based on their skills.
• Supervise and support technicians for high-quality repairs.
• Address training needs for the workshop team to ensure their understanding of After Sales Service procedures.
• Maintain technical competence and efficient repair processes.
• Handle technical support escalations.
• Ensure warranty and repair work meets standards.
• Lead and develop After Sales teams according to the company's strategy.
• Represent the Aftersales area effectively in the Senior Management team.

Qualifications & Experience:

• Possess an Engineering Degree or Diploma in the Electrical & Mechanical field, which is highly advantageous.
• At least 2 years of relevant aftersales experience in Consumer Electronics.
• Have a strong leadership skill.
• Have experience in Repair Operations, is a plus.

Requirements