City Mart Holding Co., Ltd. (CMHL) is Myanmar’s largest retail chain,currently employing more than 6,800 employees. The City Mart Group started as a modern supermarket in 1996 in the north wing of Bogyoke Aung San Stadium[2] but has since expanded into many different aspects of modern retail trade such as supermarkets, pharmacies, bookstores, baby stores, convenience stores and bakery & coffee shops. The stores are primarily located in the cities of Yangon, Mandalay and Naypyitaw.City Mart Holding Co., Ltd. was ranked 31 in Myanmar for the fiscal year 13/14 Income Tax Ranking, and 5 for the Commercial Tax Ranking Myanmar Index.

City Mart Supermarket

The City Mart Supermarkets are catered to urban households focusing on good food and quality lifestyle. Currently 21 City Mart Supermarkets have opened in Yangon and Mandalay.[Many City Mart Supermarkets have pop-up stores inside them for beauty products, pharmacy, wine & spirits, kitchen utensils etc. Most stores have a wide selection of foreign products.

Ocean Supercenter
Ocean Supercenter was the first Hypermarket to open in Myanmar in 2006. It is known as the one-stop place for shopping food, clothing, beauty products, household products and much more. There are currently 7 Ocean Supercenters located in Mandalay, Nay Pyi Taw and Yangon.

Marketplace by City Mart
Currently offering a wider range of international and premium products in Yangon. One of the best-stocked outlets in Yangon offering special treats like locally produced coffee and chocolate products. Opened in 2011 as a premium supermarket brand in the Golden Valley shopping center. Second outlet opened in 2013 at the FMI Center Parkson.


Yangon   16 October 2019
Job Reference: MJ1563940658216

TECHNICAL SUPPORT(GROUP)

Job Area

Provide a service in the areas of user account management, technical support activities and execute Standard Services requests.

Job Purpose
Delivering effective and efficient end user technical support to meet the expected service level

Job Descriptions

•    Deliver end user technical support based on the assignment or requests

•    Executes user management activities for in-scope systems, escalates to respective teams for out-of-scope systems, monitors and provides email updates on status of user requests being handled
•    Facilitates approval of and announces via email all change management activities
•    Executes ad-hoc & procedures based activities and resolves common to complex service requests
•    Maintains records/files of all approved request for audit purposes
•    Obtains, compiles and reports customer survey statistics and other regular and ad hoc reports & statistics
•    Performs procedure based regular periodic tasks e.g. housekeeping, end-of-month, etc

Job Requirements

•    At least 2 years experiences as a Technical support
•    Knowledge of MS Operating system and products, hardware configuration and setup
•    Problem-solving aptitude
•    Excellent communication and presentation skills
•    Graduate of Computer Science, Engineering or relevant field

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