Service Supervisor ( For Mandalay)

Precision Auto Engineering Co.,Ltd
Mandalay   17 February 2020
Job Reference: MJ1566466431196

Responsibilities:

    Management of inventory.

    Effective sales and distribution of spare parts to dealership network.

    Manage relationship with over 70 dealers across the countries and create a effective customer service across the sales network.

    Oversee the inspection of motorcycle to identify faulty components and facilitate process for repairs

    Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs

    Oversee hiring and training.

    Monitor inventory to regulate and ensure availability of required vehicle parts

    Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department

    Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under performing ones

    Manage process of client complaints and assist in addressing their issues and resolving challenges

    Assign and schedule work duties to auto service staff according to their skills

    Follow up customers to obtain feedback and ensure they are satisfied with received service

    Manage process of part warranty and claim.

    Understanding how to make failure report.

    Set up the warranty policy or service policy.

    Ensure customers are satisfied with service policy.

    Manage all fixed materials for service department.

Minimum Experience: Minimum 3 years. Automobile industry
experience, specifically after sales and spare experience is necessary.

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