Sales and Customer Service Unit OfficerSATHAPANA Limited
Duties and Responsibilities
(1) Keep knowledge about the company’s products and services up to date in order to be able to response to client’s inquiries.
(2) Ensure that clients as well as staff know their rights and feel free to make complaint and suggestion and aware of the company's complaint mechanism.
(3) Collect all complaints and suggestions, from branches' suggestion boxes and arrange complaint handling meeting and report to management.
(4) Ensures that personal information of client and staff who make complaint are kept completely confidential.
(5) Filing all complaint and suggestion reports.
(6) Provide New Recruits and Refresher training, related to Sales and Customer Services.
(7) Provide training and knowledge to branch staff for proper professional grooming.
(8) Provide Financial Literacy Campaign to clients, in coordination with branches.
(9) Supporting and helping branches to promote SPN’s products and services in the time of entering into new territories and as required.
(10) Supporting and helping branches in handling and resolution of complaints from clients.
(11) Be willing and ready to contribute and assist wherever needed.
(1) Any Graduates (with diploma or certificate of marketing is an advantage)
(2) Good emotional control
(3) Good communication and people skills.
(4) Good English language and Computer Literate