Sales Manager (Leasing)

Sedona Hotels

Sitting majestically on eight acres of beautifully landscaped gardens, Sedona Hotel Yangon is a 20-minute drive away from the international airport and the bustling city centre.


Within close proximity to the famous Shwedagon Pagoda and Inya Lake, this deluxe 5-star hotel in Yangon impresses with its local ethnic decor and architecture.


We offer 366 newly-upgraded rooms and suites along with several dining options, as well as a new 29-storey Inya Wing extension with 431 well-appointed accommodations, along with a grand lobby and a high-end retail gallery. Additionally, we provide business travelers with exclusive club access for privacy, comfort and personalized service.


Relish the multitude of flavours at our variety of restaurants in Yangon. Savour Italian fare at Orzo, Oriental cuisine at Du Fu, International buffet at D’Cuisine, or simply unwind at the classic Lobby Lounge.
In line with its expansion, career opportunities are available for candidates who are passionate to develop or begin a rewarding career in the hospitality industry.

  Yankin,  Yangon    08 November 2018
Job Reference: MJ1527076992223

Job Descriptions

  • Identifies new group/catering business to achieve personal and property revenue goals.
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends,supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Monitors same day selling procedures to maximize room revenue and control property occupancy.
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Conducting Daily Sales Activities

  • Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Uses sales resources and administrative/support staff effectively.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Providing Exceptional Customer Service

  • Supports SHY’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Services our customers in order to grow share of the account.
  • Executes and supports SHY’s Customer Service Standards and property’s Brand Standards.
  • Provides excellent customer service consistent with the daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.Executes and supports SHY’s Customer Service Standards and property’s Brand Standards.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Sedona Hotel Yangon.

Building Successful Relationships

  • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Provides accurate, complete and effective turnover to Event Management.

Additional Responsibilities

  • Utilizes intranet for resources and information (Training Energizers, etc.).
  • Leverages available eTools (eRooming Lists, e proposals, Passkey, etc.).
  • Conducts site inspections.
  • Creates contracts as required.
  • Participates in and practices daily Room-basics

Requirements

  • Minimum 5 years experiences as same position in international hotel.
  • Strong Communication skill in English.
  • Able to work under pressure.
လစာ ႏွင့္ ခံစားခြင့္:
- Basic salary - Service Money - Monthly Sales Incentive
သင္ မိတ္ေဆြမ်ားကို ျပန္လည္ မွ်ေဝရန္