SERVICE MANAGER ( For Manadalay )

Precision Auto Engineering Co.,Ltd
Mandalay   16 October 2019
Job Reference: MJ1568121714260

SERVICE MANAGER ( For Yangon )

Responsibilities:

  • Management of inventory and ensure the availability of required vehicle parts
  • Effective sales and distribution of spare parts to the dealership network.
  • Manage relationships with over 70 dealers across the countries and create a effective customer service across the sales network.
  • Ensure prompt, polite and efficient contact with potential and existing customers
  • Identify their individual needs and provide service required to exceed expectations
  • Ensure customer satisfaction through quality and timeliness of work done for customers
  • Oversee the inspection of motorcycle and three-wheelers to identify faulty components and facilitate the process for repairs
  • Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
  • Oversee the procurement of vehicle parts, automotive equipment, and various other items required in an auto service department
  • Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
  • Manage the process of client complaints and assist in addressing their issues and resolving challenges
  • Assign and schedule work duties to auto service staff according to their skills
  • Follow up customers to obtain feedback and ensure they are satisfied with received service
  • Manage the process of part warranty and claim.
  • Understanding how to make a failure report.
  • Set up the warranty policy or service policy.
  • Ensure customers are satisfied with the service policy.
  • Manage all fixed materials for the service department.
  • Customer Retention Activities - Free Service camps, Customer meet & initial Quality survey
  • Customer Complaint: Resolution of All Complaints: Written / verbal complaints within the set deadlines

Desired Candidate Profile

Please refer to the Job description above

Education-

Graduation :
B.Tech/B.E. - Automobile, Mechanical

Minimum Experience: Minimum 3 years. Automobile industry experience, specifically after sales and spare experience is preferable.

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လစာ နှငျ့ ခံစားခှငျ့:
Negotiable depends on experience
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