Merchant Services Lead


Company vision and mission


Our aspiration is to become the best financial solution provider in Myanmar which:

• employees are proud working for

• customers want to build long-term relationships with

• leads in technology and innovation, and

• is built on solid foundation of risk management and corporate governance.


Our mission is to become the best financial solution provider that helps our customers and partners make their dreams a reality.

What we do

CB Bank has been the front runner in the local banking arena for being the early adopter of technology and innovation backed by our extensive knowledge of local markets and technical expertise. To offer the best
banking solutions to the customers, CB Bank leverages on the most secure, reliable and state-of-the-art technology while recruiting the best and brightest talents from around the world.

CB Bank is one of the largest leading private banks in Myanmar with the largest banking network with branches, self-service machines and mobile banking agents. Even before Myanmar has been recognized as one of the fastest growing economies in the region, CB Bank has always anticipated the growth of the country as well as the underlying opportunities and challenges.

The Bank has grown from a small bank with 33 people in 1992 to a major bank in Myanmar with over 8,000 employees. CB Bank has reached over 200 branches, 700 ATMs, over 1000 mobile banking agents and 300,000 mobile banking subscribers.

Why you should join us

We are a leading private bank in Myanmar with over 8,500 staff members and driven by digital ambition. We believe in making investments in the future of our employees who will, in return, invest in our success.

Yangon   23 May 2019
Job Reference: MJ1549594720999

This division is responsible for managing debit and credit cards, and collaborate with international card companies such as VISA, MasterCards, UPI, and JCB. The division also initiate merchant acquisition and provide merchants with payment solutions.


Focus Areas

  • Form expertise in the bank’s payment products as well as general payment’s market knowledge especially around but not limited to
    acquiring, pre-paid cards, internet payments, peer-to-peer payments covering
  • Upcoming payment technologies such as bitcoins, e-wallets, blockchains
  • Changing trends of buying behaviors of consumers and business models of merchants in various industries
  • Existing portfolio of payment solutions designed for merchants – POS, mPOS, Cards, Mobile etc.
  • Competitive landscape covering competitor banks, telcos, fintech companies
  • In-depth understanding of interfaces to the core banking and other systems
  • Help define the strategic framework and ecosystem for payment services – the customers we are targeting, products we are managing, the channels that we use and the ways we are engaging our customers
  • Determine resource requirements to deliver the strategy for payment services
  • Understand the business model of payment services as well as incomes & expenses for all the services
  • Keep track of pricing strategy in comparison with the competitors and industry norms
  • Establish relationship with industry players & vendors and internal stakeholders to form views and opinions on strategies and roadmaps for success
  • Create effective interfaces industry partners, international technology leaders, project leaders, business and operational partners

Merchants Business Development

  • Develop strong relationship with the merchants by having regular visits, calls, training and workshops
  • Ensure quality service and support for the merchants throughout various stages - initial sales calls, acquisition and onboarding, after-sales support
  • Design and prepare merchant training materials, FAQ, guides and agreements
  • Develop merchant reward and incentive programs
  • Collaborate with merchants to develop marketing and promotion campaigns
  • Focus on the growth of merchant base and their transaction volumes
  • Work with Visa, MasterCard, UPI, JCB, AliPay, etc. for merchant related services and activities

Team Development

  • Design the efficient processes and structure within the team
  • Ensure effective use of SalesForce Customer Relationship Management platform to record leads, opportunities and communication
    with the customers
  • Develop team members for skill and knowledge advancement
  • Prepare and develop training and career development plans for the team

Cross-functional Collaboration

  • Drive cross-pollination and collaboration with various teams around the bank to develop fresh ideas and drive strategic initiatives
  • Particularly, work closely with Corporate Banking, SME Banking, Consumer Banking and Treasure to cross-refer the leads and cross-sell and up-sell the bank’s solutions
  • Build relationship with and develop communication plans and materials to support regular communication to all
    applicable stakeholders

Customer Development and Market Analysis

  • Develop a broad understanding of the bank’s product offerings and competitive position
  • Identify the customer segments to recommend and develop new product offerings and enhanced processes for continuous development of the bank 
  • Recommend and develop promotional and marketing campaigns aiming at increasing awareness about the bank’s product offerings and attracting more business
  • Develop subject matter expertise in internal data sources, business processes, the industry, and competitive environment
  • Take insights and information from a wide range of sources, developing structured and actionable recommendations to the
  • Drive business model innovation by providing the bank with the fresh insights on the growth opportunities

Strategic Initiative Management

  • Support/lead strategic initiatives in an end-to-end manner from both thought leadership and process perspective from
    initial brainstorming through to implementation
  • Prepare strategic analyses and recommendations to help develop long- and short-term divisional strategy and evaluate new
    business initiatives
  • Prepare presentations and status updates on plans, milestones, risks and issues related to the strategic initiatives
    assigned for the bank’s senior management and the relevant business unit heads
  • Build compelling business cases to support the strategic to receive buy-ins from the senior management and key stakeholders
    from the business units
  • Communicate effectively on a regular basis to the business leaders to present project pipeline, in order to obtain their ongoing

Skills Required

  • Strong communication skills to lead meetings or be a part of project teams
  • Solid written and oral communication skills in both English and Burmese to build and deliver effective senior level
  • Expertise in technology - leveraging multiple resources ranging from on-line databases, complex web searches, peer networking
    and internal databases as well as an expert in research analysis methodologies
  • Strong team player with positive attitude who treats people with respect; keeps commitments; inspires the trust of others; works
    ethically and with integrity; upholds organizational values; accepts responsibility for own actions
  • Ability to deal with ambiguity and understand complex strategic topics and options as well as work independently with minimum
  • Forward thinker who possesses problem solving and analytical skills and is driven to challenge status quo with strong drive and determination
  • Life-long learner who does not give up easily and is keen to develop oneself at all times

Qualification Required

  • MBA or Master's degree or a very good bachelor’s in Technology, Business, Economics, Finance, from a reputable international
  • Experience in a strategy, management consulting or research organization
  • Expert knowledge in Microsoft Office particularly in Microsoft Excel and PowerPoint
  • Familiarity with professional research and analysis tools
  • Good understanding of financial industry as well as banking products and services

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