E-Commerce Customer Service Supervisor

City Mart Holdings Limited

City Mart Holding Co., Ltd. (CMHL) is Myanmar’s largest retail chain,currently employing more than 6,800 employees. The City Mart Group started as a modern supermarket in 1996 in the north wing of Bogyoke Aung San Stadium[2] but has since expanded into many different aspects of modern retail trade such as supermarkets, pharmacies, bookstores, baby stores, convenience stores and bakery & coffee shops. The stores are primarily located in the cities of Yangon, Mandalay and Naypyitaw.City Mart Holding Co., Ltd. was ranked 31 in Myanmar for the fiscal year 13/14 Income Tax Ranking, and 5 for the Commercial Tax Ranking Myanmar Index.

City Mart Supermarket

The City Mart Supermarkets are catered to urban households focusing on good food and quality lifestyle. Currently 21 City Mart Supermarkets have opened in Yangon and Mandalay.[Many City Mart Supermarkets have pop-up stores inside them for beauty products, pharmacy, wine & spirits, kitchen utensils etc. Most stores have a wide selection of foreign products.

Ocean Supercenter
Ocean Supercenter was the first Hypermarket to open in Myanmar in 2006. It is known as the one-stop place for shopping food, clothing, beauty products, household products and much more. There are currently 7 Ocean Supercenters located in Mandalay, Nay Pyi Taw and Yangon.

Marketplace by City Mart
Currently offering a wider range of international and premium products in Yangon. One of the best-stocked outlets in Yangon offering special treats like locally produced coffee and chocolate products. Opened in 2011 as a premium supermarket brand in the Golden Valley shopping center. Second outlet opened in 2013 at the FMI Center Parkson.

Sanchaung,  Yangon   03 October 2019
Job Reference: MJ1520485646505

Job Description

  • Responds to customer web inquires regarding online merchandise or service orders.
  • Assists customers with product selection, answers basic questions, and suggests various product options that are available.
  • Documents customer problems .
  • Ensures prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures. 
  • Support Wholesale channel in purchase order submission, on-going customer service , support, and through relaying prospect information to sales team.
  • Perform daily internet order management and fraud check duties
  • Work in a team oriented atmosphere while independently managing own priority workflow and responsibilities

Position Requirements

  • Experience in customer care or support role
  • Self-starting, eager, and positive attitude
  • Professional communication skills and work ethic
  • Ability to multi-task in a fast-paced environment
  • Outstanding interpersonal and organizational skills
  • Proficient computer and software skills
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