Customer Experience Manager

Ananda Livemore

ananda is a 4G+ data operator in Myanmar. Delivering high-speed, high-quality and reliable wireless internet solutions to consumers and enterprise users, ananda gives people the freedom and inspiration to enjoy a better online experience. 

We are in the process of recruiting the team who will take our company from an idea to a reality, and who will bring our new portfolio of internet-related products and services to the people of Yangon and Mandalay in the coming years.

  Yangon    18 April 2019
Job Reference: MJ1535600469325

Job Description

•    Contribute to design, develop and implement distinctive and effective customer journey, and related activities
•    Responsible for managing customer experience related cases escalated from various stakeholders
•    Identify the needs and expectation of customers based on feedbacks from NPS, CSAT, VOC and Mystery Shopping campaigns
•    Responsible for measuring all initiatives implemented that impact customer experience and reporting the findings back to the relevant business unit.
•    Analyze relevant data to determine customer experience and use this information to identify improvements at all touch points
•    Ensure consistency of customer experience across all products, services, channels and touch points
•    Manage the creation and lifecycle of customer experience propositions for all customer segments.
•    Support product testing (soft-launch and friendly user testing) and service roll-outs to consumer segments
•    Perform research on the market and competitors to identify trends and opportunities in the customer experience and make recommendations for continuous improvement

Job Requirements

  • Bachelor’s Degree, preferably in Business or similar
  • 3 - 5 years of relevant experience in customer service management
  • Proficient in English language (spoken and written)


လစာ ႏွင့္ ခံစားခြင့္:
- Ferry - 5 working days
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