Automotive Technician _ FORD (2 Posts)

DUTIES AND RESPONSIBILITIES
Achieving High Standards
Principal Duties and Responsibilities:
•    Promotes dealership by presenting professional image, positive attitude, and clean work area.
•    Road tests vehicles to ensure repairs are completed properly.
•    Suggests additional work that is needed to the Service Advisor or Shop Foreman so the customer may be notified.
•    Completes service and repair assignments correctly, to pass quality inspections or test drives.
•    Collects all necessary information before requesting parts (e.g., model year, etc.).
•    Maintains sufficient personally-owned tools; keeps tools in good working order.
•    Notifies Shop Foreman and Service Advisor if delays are expected.
•    Maintains cleanliness of the customer's vehicle.
•    Submits all claims promptly.

Additional Duties and Responsibilities:
•    Assists Service Advisors, if necessary, to explain completed repairs to a customer.
•    Assists other Technicians when needed

Handling Pressure
Principal Duties and Responsibilities:
•    Effectively handles and implements changes in Service Department.
•    Listens to and supports new ideas and approaches; adapts to change quickly.
•    Maintains composure when faced with multiple demands.
•    Meets or exceeds flat rate time allowances.
•    Additional Duties and Responsibilities:
•    Successfully performs overlapping tasks

EDUCATION/CERTIFICATION:
Education, training and/or certifications should clearly demonstrate the possession of the knowledge and skills stated above.
•    High School degree or equivalent preferred
•    Other certifications or licenses as required by law
•    Driver’s license
•    Certification preferred in one or more of the following areas:
•    Electrical or Electronic Systems
•    Brakes
•    Heating and Air Conditioning
•    Suspension and Steering    

•    Manual Drive Train and Axles
•    Automatic Transmission and Transaxle
•    Engine Performance
•    Engine Repair

KNOWLEDGE, SKILLS AND EXPERIENCE:
ESSENTIAL:
•    Minimum 4 years experience in automotive repair or service; 4 or more years preferred
•    Tools required to perform repairs and services